We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your water damage when you call, fill out a form, or request an estimate.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. This helps us understand how people find and use our website.
We use your information to respond to your request, schedule your water damage inspection or restoration service, and keep you updated on the work.
We also use your information to send estimates, invoices, and service reminders, and to improve our website and customer experience. We may use your contact details to follow up about your project or answer questions you send us.
We do not sell your personal information to anyone.
Our website uses cookies and similar tracking tools to keep the site working properly and to understand how visitors use it. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.
We use third-party analytics tools, such as Google Analytics, to see how people find our website and which pages they visit. These tools collect data in an aggregated way and do not identify you personally.
We may also use third-party tools for advertising, scheduling, and customer communications. These providers have their own privacy policies, and we encourage you to review them.
We share your information only when it is needed to run our business or comply with the law. That includes sharing with our technicians, subcontractors, and office staff who help us complete your water damage restoration project.
We may share information with trusted service providers who help us with billing, scheduling, analytics, or website hosting. These providers are expected to protect your information and use it only for the services they provide to us.
We may also disclose information if required by law, to protect our rights, or to respond to a legal request.
We keep your personal information for as long as we need it to provide services, maintain business records, and meet legal requirements. When we no longer need it, we securely delete or destroy it.
How long we keep information depends on the type of record. For example, project and billing records may be kept longer than general website analytics data.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for staff, and safe handling of paper and electronic records.
No method of sending or storing data is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
You have the right to ask us what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop using your information for marketing.
To make a request, contact us using the phone number or email below. We will respond within a reasonable time and as required by California law.
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, please contact us so we can remove it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this page occasionally so you know how we protect your information.
If you have questions about this Privacy Policy or how we handle your information, call us at (833) 321-7153 or email us at info@waterdamagerestorationbonita.com.
You can also reach us by mail at Water Damage Restoration Bonita, Bonita, CA.